Frequently asked questions about Slate-Lite
If you have further questions that cannot be answered with our FAQ, please contact us:
Shipping and Delivery
Our standard format of 122 x 61 cm / 24 x 48 in is sent to you stacked in a flat shipping box. Depending on the chosen decor, up to 15 sheets fit in one package.
Large formats of 240 x 120 cm / 94,48 x 47,24 in and 260 x 120 cm / 102,36 x 47,24 in are shipped on a pallet or rolled. To do this, we heat the sheet over the entire surface and carefully roll it up. Up to 2 large formats fit in one box.
Please always open all packaging carefully and ensure that you do not leave any scratches on the material. Check directly on receipt of goods whether the corners of the pallet or box are damaged and have this confirmed by the carrier.
Note: Please let rolled large formats unroll slowly on their own and lie flat. Do not unroll the material too quickly as this may cause damage! Adding heat can speed up the unrolling process.
Please note that small stone splinters do not represent any damage to the material, but are rather a quality feature for the genuine natural stone surface: Despite small stone splinters in the package, the Slate-Lite sheet is usually completely undamaged and the stone surface is intact over its entire surface!
Furthermore, slight superficial scratches on the material may occur; unfortunately, this is unavoidable due to storage and transport. Such light scratches can be easily wiped away with a lint-free cloth and are also no damage to the material!
All common transport routes are suitable: sea and air freight as well as courier shipments.
As Slate-Lite is very light, it can be shipped worldwide without any problems.
For urgent shipments, it is even recommended to send it by courier.
Pallet shipping is on a daily price basis.
We do not have fixed conditions here.
Please send daily enquiries tosales@slate-lite.com
If the goods have not yet been dispatched, then we can subsequently change the delivery address and dispatch to the correct address. Please note, however, that additional costs may be incurred if the delivery address is very far away (e.g. in another country) from the old, specified delivery address.
If the goods have already been dispatched, a subsequent change of the delivery address is unfortunately not possible. You then have the option of refusing acceptance so that we can pass on the correct delivery address to the forwarding agent or courier service.
Alternatively, you can accept the goods at the address and forward them to the correct delivery address yourself.
In all cases, please contact our internal sales department so that you can be helped quickly: sales@slate-lite.com
Sample shipments within the EU are free of charge.
All other freight charges are based on the weight and quantity of the material. You will see the shipping costs to your destination country calculated in the shopping cart before completing the order. This applies to pallet and parcel shipping.
If you would like us to send you a quotation in advance, please send us an enquiry via the online shop and you will receive the relevant quotation by e-mail as soon as possible. Alternatively, you can also send us your request to sales@slate-lite.com.
We always recommend shipping the goods on pallets if you have ordered a very large quantity, as transport on pallets is safer for larger quantities.
In addition, we generally recommend shipping large formats flat on pallets during the cold winter months (October - Easter), as the cold temperatures increase the risk of breakage if the material is shipped rolled.
The following material can only be shipped flat on a pallet:
1. material sealed or impregnated by us in advance
2. art decors in large format (240 x 120 cm / 94,48 x 47,24 in)
You can find a complete list of all local trade partners directly here in the shop in the category "Dealers / Processors".
You can also order conveniently in our online shop.
We ship worldwide!
We ship Slate-Lite worldwide!
The only exceptions are certain danger and war zones.
If you want to ship to a crisis area, please contact our sales department beforehand.
If your goods have arrived damaged and this damage is already visible from the outside, please have this acknowledged by the driver.
If the package shows external damage and you are not sure whether something is damaged, please also have the driver confirm this.
Afterwards, carefully check the goods for possible defects or damage and then please contact our internal sales department immediately: sales@slate-lite.com.
It is best to attach photos of the damage (material and packaging).
You also have the option of refusing to accept parcels / pallets if damage is already visible.
If you would still like to receive the goods, please contact us directly so that we can send new goods to you.