Frequently asked questions about Slate-Lite
If you have further questions that cannot be answered with our FAQ, please contact us:
Top 3 Questions
If the goods have not yet been dispatched, then we can subsequently change the delivery address and dispatch to the correct address. Please note, however, that additional costs may be incurred if the delivery address is very far away (e.g. in another country) from the old, specified delivery address.
If the goods have already been dispatched, a subsequent change of the delivery address is unfortunately not possible. You then have the option of refusing acceptance so that we can pass on the correct delivery address to the forwarding agent or courier service.
Alternatively, you can accept the goods at the address and forward them to the correct delivery address yourself.
In all cases, please contact our internal sales department so that you can be helped quickly: sales@slate-lite.com
If you notice when reviewing your order that you have received the wrong material or decor, please contact our internal sales service: sales@slate-lite.com
You will make our work easier if you already attach one or two photos.
Slate-Lite is a real stone veneer and impresses with its natural look and individuality.
Book our PHOTOMATCHING service with your purchase of Slate-Lite and you will receive a photo of a currently available batch by e-mail before the goods are dispatched. This allows you to see in advance how your Slate-Lite is designed in terms of structure and colour.
In order for our team to select your batch as accurately as possible, you can leave us any further wishes and requirements for your decor in the comments field when completing your order.
Please note: The shipping period will not start until your image selection has been confirmed.
We do not offer photo matching for the formats "stacking stone" and "30x60cm".